Contact and customer service
BESHAP customer service is available for any questions about our products, your order, delivery, exchanges, returns or complaints.
Contact us by email
You can contact us in particular about:
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a question about a product or size;
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order tracking;
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a delivery issue;
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an exchange request;
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a withdrawal request;
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an incorrect, damaged or defective product;
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a request concerning legal guarantees;
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a complaint.
Contact us via WhatsApp
+33 7 68 83 44 11
BESHAP WhatsApp service handles written messages only.
Telephone calls and WhatsApp calls are not supported on this number.
If your request concerns an existing order, please include your order number in your first message.
Customer service hours
Monday to Saturday
From 10:00 a.m. to 9:00 p.m.
Paris time
Messages received outside these hours are handled during the next opening hours.
Request concerning an order
To help us process your request, please provide:
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your first and last name;
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your order number;
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the email address used when placing the order;
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the product concerned;
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a precise description of your request.
Where useful, you may also attach photographs.
Incorrect, damaged or defective product
If you received:
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a product different from the one ordered;
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the wrong size compared with the one ordered;
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the wrong color;
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a damaged product;
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a product with a defect;
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an incomplete order,
contact us at:
or via WhatsApp:
+33 7 68 83 44 11 — messages only
Please include your order number and photographs whenever they help identify the problem.
Exchanges and returns
BESHAP offers a commercial exchange policy of up to 30 days following receipt of the order, subject to the conditions set out in our returns policy.
For any exchange or return request, contact our customer service before shipping the product.
The return logistics address will be provided after your request has been opened.
Do not send your parcel to BESHAP’s registered office without prior instructions from our customer service.
Withdrawal
When the legal right of withdrawal applies, you may exercise it in accordance with the procedures specified on our page:
Returns, exchanges, refunds and withdrawal
You can also contact:
Complaints
To submit a complaint to BESHAP:
Recommended subject:
Recommended subject: Complaint – order no. XXXXX
Please indicate:
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your identity;
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your order number;
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the nature of your complaint;
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any relevant supporting documents.
Postal address
BESHAP
60 rue François Ier
75008 Paris
France
This address is BESHAP’s registered office.
It does not automatically constitute the return address for goods.
Information about BESHAP
BESHAP
Simplified joint-stock company (SAS)
Share capital: €2,000
SIREN: 108 062 886
SIRET: 108 062 886 00016
RCS: Paris
Intracommunity VAT number: FR23108062886
Email: support@beshap.com
WhatsApp: +33 7 68 83 44 11 — messages only
Customer service: Monday to Saturday, from 10:00 a.m. to 9:00 p.m., Paris time.