PRIVACY POLICY

1. DATA CONTROLLER

BESHAP
Simplified joint-stock company with capital of €2,000
60 Rue François Ier
75008 Paris
France

SIREN: 108 062 886

Email: support@beshap.com

2. DATA PROCESSED

BESHAP may notably process:

  • first and last name;

  • address;

  • email;

  • telephone;

  • order information;

  • products ordered;

  • delivery information;

  • purchase history;

  • returns and exchanges;

  • refunds;

  • withdrawal requests;

  • warranty claims;

  • messages sent to customer service;

  • technical data;

  • IP address;

  • data relating to cookies and trackers when their use is permitted.

3. PURPOSES

Data may notably be processed in order to:

  • process orders;

  • manage payments;

  • organize deliveries;

  • manage exchanges;

  • manage withdrawals;

  • determine whether a product is eligible for a return or an exclusion related to hygiene;

  • process warranties;

  • provide customer service;

  • prevent fraud;

  • comply with accounting and legal obligations;

  • communicate with customers;

  • carry out marketing activities where authorized;

  • measure advertising performance where permitted.

4. LEGAL BASES

Depending on the processing:

  • performance of the contract;

  • legal obligation;

  • legitimate interest;

  • consent where required.

5. RECIPIENTS

Data may be disclosed to the necessary categories of service providers:

  • Shopify;

  • payment providers;

  • logistics providers;

  • carriers;

  • customer service;

  • IT service providers;

  • CRM and email marketing solutions;

  • advertising providers;

  • analytics providers;

  • competent authorities when required by law.

BESHAP may notably use Shopify, Klaviyo, Meta or TikTok depending on the services actually activated.

6. INTERNATIONAL TRANSFERS

Some service providers may process data outside the European Economic Area.

Where necessary, transfers are governed in accordance with the GDPR by appropriate legal mechanisms.

7. RETENTION PERIODS

Data is retained for as long as necessary for its purpose and, where required, archived for the statutory retention periods.

Accounting documents may in particular be retained for 10 years.

Prospecting data may, depending on its nature and the applicable rules, be retained during the business relationship and for an appropriate period after the last contact.

8. RIGHTS

Subject to the conditions provided for by applicable regulations, you may exercise:

  • your right of access;

  • your right to rectification;

  • your right to erasure;

  • your right to restriction;

  • your right to object;

  • your right to data portability;

  • your right to withdraw consent;

  • your other rights provided for by applicable regulations.

9. EXERCISING YOUR RIGHTS

Contact:

support@beshap.com

or:

BESHAP
60 Rue François Ier
75008 Paris
France

Proof of identity will only be requested when reasonably necessary.

10. CNIL

You may lodge a complaint with the French Data Protection Authority (CNIL) if you believe that your rights have not been respected.

11. SECURITY

BESHAP implements technical and organizational measures appropriate to the risks in order to protect personal data.

12. COOKIES

Information concerning trackers is detailed in the Cookie Policy.

13. AMENDMENTS

This policy may be amended to take account of regulatory, technical or operational developments.