RETURNS, EXCHANGES, REFUNDS AND CANCELLATION RIGHTS

BESHAP distinguishes between:

  1. the 30-day commercial exchange policy ;

  2. the legal 14-day right of withdrawal where applicable ;

  3. the legal guarantees applicable in particular in the event of a defective or non-conforming product.

1. COMMERCIAL EXCHANGE — 30 DAYS

BESHAP allows its customers to request an exchange within 30 days following receipt of the order, subject to compliance with the conditions set out below.

This commercial option is separate from the legal right of withdrawal.

It does not limit the rights granted to consumers by law.

2. CONDITIONS FOR THE COMMERCIAL EXCHANGE

To benefit from BESHAP's commercial exchange policy, the returned product must in particular:

  • be clean;

  • not have been washed;

  • not have been used beyond a simple, reasonable fitting;

  • not have any stains;

  • not have any unusual odor;

  • not be damaged;

  • not have been modified;

  • retain its original labels and tags to the extent provided for in the offer terms;

  • be accompanied by any accessories;

  • be returned in its BESHAP pouch when one was provided and is still available.

BESHAP may refuse to allow a product to benefit from its voluntary 30-day commercial exchange policy when these conditions are not met.

However, this commercial refusal cannot remove a legal right to which the consumer is entitled.

3. LINGERIE AND SHAPEWEAR ITEMS

BESHAP products include lingerie, shapewear, compression garments, bodysuits, and other clothing worn close to the body.

To benefit from the 30-day commercial exchange policy, these items must be returned in a condition that allows them to be inspected and processed under normal hygiene conditions.

An item that has clearly been worn for an extended period, washed, stained, has odors, or has been used beyond a reasonable fitting may be refused under the commercial exchange policy.

This provision applies only to BESHAP's commercial policy and does not remove the legal right of withdrawal where it remains applicable.

4. REQUEST AN EXCHANGE

To request an exchange:

Email: support@beshap.com

WhatsApp: +33 7 68 83 44 11 — messages only

Please provide:

  • your first and last name;

  • your order number;

  • the product concerned;

  • the size received;

  • the desired size.

5. RETURN ADDRESS

The address of the logistics center responsible for returns is provided by customer service after the request has been opened.

Do not spontaneously return merchandise to 60 rue François Ier, 75008 Paris, which is BESHAP's registered office, unless expressly instructed otherwise by our customer service.

6. RETURN COSTS FOR A COMMERCIAL EXCHANGE

Except in the event of an error attributable to BESHAP, a non-conforming product, a statutory warranty, or a contrary mandatory rule, return shipping costs incurred solely under the commercial exchange policy may remain the customer's responsibility.

The conditions applicable to reshipment are communicated before the exchange is approved.

7. COMMERCIAL EXCHANGE AFTER 14 DAYS

The BESHAP 30-day commercial policy constitutes an exchange option and not a commercial refund guarantee.

Thus, after expiry of the statutory right of withdrawal, where applicable, a customer who still meets the conditions of our commercial policy may benefit from an exchange without being able to automatically demand a refund.

This rule never applies when a refund is required by law.

8. STATUTORY RIGHT OF WITHDRAWAL - 14 DAYS

In accordance with the Consumer Code and subject to the exceptions provided for by law, the consumer has a period of 14 days from receipt of their goods to exercise their right of withdrawal in connection with a purchase concluded at a distance.

The consumer does not have to justify their decision.

9. LINGERIE, SHAPEWEAR AND RIGHT OF WITHDRAWAL

The fact that a product is:

  • underwear;

  • a lingerie item;

  • a shapewear garment;

  • a bodysuit;

  • shaping shorts;

  • or more generally an item worn close to the body,

does not automatically remove their right of withdrawal.

BESHAP does not claim that a simple label, commercial tag, or BESHAP plastic pouch automatically constitutes a hygienic seal permitting the right of withdrawal to be excluded.

The statutory right of withdrawal therefore remains applicable to the products concerned, except where another statutory exception provided for by the Consumer Code actually applies.

10. TRYING ON AND CONDITION OF THE PRODUCT

The consumer may carry out the actions reasonably necessary to establish the nature, characteristics, and proper functioning of the product.

In the case of a garment, this may in particular allow for reasonable trying on.

However, in accordance with the Consumer Code, the consumer may be liable for depreciation of the goods when it results from handling other than that necessary to establish its nature, characteristics and proper functioning.

The following may in particular be taken into account, depending on the situation:

  • obvious signs of prolonged use;

  • stains;

  • damage;

  • washing;

  • modifications made to the product;

  • or any other use exceeding what was reasonably necessary for its examination.

Any such depreciation must be assessed in accordance with the applicable legal provisions and does not allow BESHAP to automatically remove the right of withdrawal.

11. LEGAL EXCEPTIONS

The right of withdrawal does not apply in the cases expressly provided for by Article L.221-28 of the Consumer Code.

The following may in particular be concerned:

  • products made to the consumer's specifications or clearly personalized;

  • goods liable to deteriorate or expire rapidly;

  • goods unsealed after delivery that cannot actually be returned for reasons of hygiene or health protection;

  • as well as the other categories provided for by the regulations.

BESHAP applies an exception only when the corresponding legal conditions are actually met.

12. HOW TO EXERCISE THE RIGHT OF WITHDRAWAL

The consumer must communicate their decision before the expiry of the 14-day period.

They may use:

  • the electronic withdrawal functionality made available on the website where legally required;

  • the standard withdrawal form;

  • or an unambiguous statement.

Email:

support@beshap.com

13. RETURN OF THE PRODUCT AFTER WITHDRAWAL

After exercising their right of withdrawal, the consumer shall return the goods without undue delay and no later than within 14 days following the communication of their decision, in accordance with the conditions laid down by the Consumer Code.

The logistics address is provided as part of the return procedure.

14. DIRECT RETURN COSTS

Where the consumer has been properly informed and unless BESHAP has undertaken otherwise or applicable law provides otherwise, the direct return costs shall be borne by the consumer.

15. REFUND

When the right of withdrawal is validly exercised, BESHAP refunds the amounts to be returned in accordance with the French Consumer Code.

The refund covers, in particular, the price of the goods concerned and the initial standard delivery costs where their refund is required by the regulations.

Any additional costs resulting from choosing a more expensive delivery method than the standard method offered by BESHAP do not have to be refunded under the conditions provided by law.

16. REFUND PERIOD AND METHOD

The refund is made within the applicable statutory period.

BESHAP uses the same payment method as that used for the initial transaction, unless expressly agreed that another method may be used at no additional cost to the consumer.

For sales of goods, BESHAP may defer the refund until it has recovered the product or until it receives proof that the product has been shipped under the conditions laid down by the regulations.

17. NO ADDITIONAL COMMERCIAL REFUND

Except in situations where a refund is required by law, BESHAP applies its commercial policy of 30 days in the form of an exchange.

This additional commercial policy does not automatically grant a right to a refund.

18. DEFECTIVE OR NON-CONFORMING PRODUCT

The legal guarantees are independent:

  • the right of withdrawal;

  • the status of the commercial exchange policy;

  • and the 30-day commercial period.

If you receive:

  • a defective product;

  • a product different from the one ordered;

  • the wrong size shipped by BESHAP;

  • an item that does not conform;

  • or an incomplete order,

contact:

support@beshap.com

or

WhatsApp: +33 7 68 83 44 11 — messages only

19. MODEL WITHDRAWAL FORM

Use only if you wish to exercise your right of withdrawal.

For the attention of:

BESHAP
60 rue François Ier
75008 Paris
France

Email: support@beshap.com

I hereby notify you of my withdrawal from the contract for the sale of the following goods:

Product(s):

Order number:

Ordered on:

Received on:

Consumer's name:

Address:

Email address:

Date:

Signature, only if a paper form is submitted: